• In stock orders ship within 48- hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 3-4 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped 2nd Day Air for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We cannot ship lead-acid or lithium-ion batteries, windshields, chemicals (except touch-up paint), or body panels which exceed 36 inches by 48 inches. Car-top carriers require shipment by truck which will incur an extra delivery charge. Some larger items will require an extra shipping surcharge which we will communicate while processing your order.
• local pick up is not available.
• Most bigger body parts including but not limited to front and rear bumper covers, quarter panels, fenders, headliners, door skins will not be shipped and will be canceled and refunded.

• Please contact us to arrange for any returns
• A copy of the invoice will need to be included with the return.
• There is a mandatory 20% restocking fee charged against all returned parts.
• Parts must be resalable and in the original packaging.
• Vehicle accessories are not returnable unless determined to be defective.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• ECM's are not returnable
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• The manufacturer, VW not World OEM PARTS , determines whether or not a part is defective. Credit for defective parts will be issued on the next business day following the manufacturer’s credit to our account.
• Return requests must be made within 20 business days after parts are received by you, as determined by the shipper’s confirmation of receipt.
• Parts shipped in protective shipping boxes are not eligible for credit unless returned in the original protective shipping container or one offering equivalent protection of the manufacturer’s original packaging.
• Part still shipped without giving VIN are not returnable.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.