FAQ

A: YES!!!

A: We will gladly send a return label to your email on file and get the part back and credit immediately. We request the vehicles identification number to ensure the right part is sent out the first time. We can not diagnose a vehicle over the phone or online and are dependent on the part ordered to see what you may need.

A: We will send a shipping label to your email on file and credit upon its return after passing inspection. During this time, we will generate a quote for the correct part and send it to you to make ordering easier. We do not credit shipping as we are paying for the return.

A: Average delivery time to your door is 3-5 business days, barring any back orders or cross shipments from alternate warehouses. You will be notified if there are any delays with your order.

A: We will gladly send a shipping label to your email on file and credit when returned and passes inspection. In cases of exchange, we send a quote to your email to make reordering easier. We do not credit shipping charges as we are paying for the return shipping.

A: We take every precaution to prevent this from happening, however, damages do still occasionally occur. We use UPS for shipping exclusively. If a part is received damaged, it is up to the customer to file a damage claim with UPS. We collect shipping charges on the order on behalf of UPS and they assume responsibility for the package once it leaves our possession. Of course, we will assist in the claim to the best of our ability.

A: Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering. If you order without the VIN we will request it. The order can be processed without the VIN, however the parts will be considered non-returnable as they are unverified to fit your vehicle and will carry no warranty. We are an authorized Volkswagen Dealer and treat this information with the utmost respect and security. It is only used to verify part fitment.

A: The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam placard or at the base of the windshield on the driver's side.( If you use your insurance card, I highly recommend verifying it with the vehicle’s vin plates. It’s amazing how many we’ve found with incorrect vins on insurance cards, and insurance companies can deny a claim due to an improper vin)

A: Unfortunately, at this time, no, we do not

A: YES!!! During check out you will choose the shipping method from UPS that best meets your needs.

A: We use UPS exclusively for our shipping.

A: Absolutely! A tracking number is sent to the email on file immediately upon it’s generation.

A: We accept Visa, Mastercard, Discover, American Express, and Paypal

A: We use state of the art encryption technology to ensure our site, and most importantly, your information, is secure.

A: Cancelling an order is never an issue. You can call us and we will do it with you on the phone immediately or you can message us and we will take care of it as soon as we can. Please be advised that banks love to take your money right away but sometimes sit on credits for a few business days. This is your banking institution, not us. Orders cancelled after the parts have shipped will not receive shipping credit as we will cover the cost of rerouting the shipment back to us.

A: No. You can check out as a guest but we do recommend opening an account for ease of future orders as we are confident you will be a return customer. We take pride in our customer service.

A: Yes. If the VIN is supplied and parts are verified, they carry a full manufacturer’s warranty that we can honor or it can be honored at any Volkswagen Dealer. Typically, our parts carry a 12,000 mile/12 month warranty. Accessories carry a 3,000 mile/30 day warranty. Abuse, misuse, modification, or improper installation are not warrantable issues. View our return policy here.

A: We only sell genuine Volkswagen Factory parts. There will be no affect on vehicles warranty.

A: To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

A: We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.

A: Drivers side is left, passenger side is right.

A: Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.

A: We only charge sales tax for orders sold in Ohio

A: Unfortunately, we are not set up to take orders over the phone for security reasons. We will help you determine parts needed and send you a quote to make ordering online as easy as possible.