Q. Are you an authorized dealership?
Q. What happens if you send me the wrong part?
A. We will gladly send a return label to your email on file and get the part back and credit immediately. We request the vehicles identification number to ensure the right part is sent out the first time. We can not diagnose a vehicle over the phone or online and are dependent on the part ordered to see what you may need.
Q. What happens if I order the wrong part?
A. We will send a shipping label to your email on file and credit upon its return after passing inspection. During this time, we will generate a quote for the correct part and send it to you to make ordering easier. We do not credit shipping as we are paying for the return.
Q. How long does it take for a part to arrive at my door?
A. Average delivery time to your door is 3-5 business days, barring any back orders or cross shipments from alternate warehouses. You will be notified if there are any delays with your order.
Q. What happens if I need to return or exchange a part?
A. We will gladly send a shipping label to your email on file and credit when returned and passes inspection. In cases of exchange, we send a quote to your email to make reordering easier. We do not credit shipping charges as we are paying for the return shipping.
Q. What if the part is broken or damaged during shipping?
A. We take every precaution to prevent this from happening, however, damages do still occasionally occur. We use UPS for shipping exclusively. If a part is received damaged, it is up to the customer to file a damage claim with UPS. We collect shipping charges on the order on behalf of UPS and they assume responsibility for the package once it leaves our possession. Of course, we will assist in the claim to the best of our ability.
Q. What is a VIN and why do I need it?
A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering. If you order without the VIN we will request it. The order can be processed without the VIN, however the parts will be considered non-returnable as they are unverified to fit your vehicle and will carry no warranty. We are an authorized Volkswagen Dealer and treat this information with the utmost respect and security. It is only used to verify part fitment.
Q. Where can I find my vin?
A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam placard or at the base of the windshield on the driver's side.( If you use your insurance card, I highly recommend verifying it with the vehicle’s vin plates. It’s amazing how many we’ve found with incorrect vins on insurance cards, and insurance companies can deny a claim due to an improper vin)
Q. Do you ship outside the US?
A. Unfortunately, at this time, no, we do not
Q. Do you offer express/expedited shipping?
A. YES!!! During check out you will choose the shipping method from UPS that best meets your needs.
Q. What shipping methods do you offer?
A. We use UPS exclusively for our shipping.
Q. Can I track my package?
A. Absolutely! A tracking number is sent to the email on file immediately upon it’s generation.
Q. What payment methods do you accept?
A. We accept Visa, Mastercard, Discover, American Express, and Paypal
Q. How do you protect my credit card information?
A. We use state of the art encryption technology to ensure our site, and most importantly, your information, is secure.
Q. What do I do if I need to cancel my order?
A. Cancelling an order is never an issue. You can call us and we will do it with you on the phone immediately or you can message us and we will take care of it as soon as we can. Please be advised that banks love to take your money right away but sometimes sit on credits for a few business days. This is your banking institution, not us. Orders cancelled after the parts have shipped will not receive shipping credit as we will cover the cost of rerouting the shipment back to us.
Q. Do I need to have an account to order a part?
A. No. You can check out as a guest but we do recommend opening an account for ease of future orders as we are confident you will be a return customer. We take pride in our customer service.
Q. Do you offer a warranty on parts and accessories?
A. Yes. If the VIN is supplied and parts are verified, they carry a full manufacturer’s warranty that we can honor or it can be honored at any Volkswagen Dealer. Typically, our parts carry a 12,000 mile/12 month warranty. Accessories carry a 3,000 mile/30 day warranty. Abuse, misuse, modification, or improper installation are not warrantable issues. View our return policy here.
Q. How do replacement parts affect my vehicle’s warranty?
A. We only sell genuine Volkswagen Factory parts. There will be no affect on vehicles warranty.
Q. How can I be sure the part I need will fit my vehicle?
A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.
We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 440-734-9375 and we can give additional assistance prior to ordering. Our online catalog is good, but not perfect. We are always happy to check parts and send you a quote to make ordering that much easier for you.
Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?
A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.
Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.
Q. How do I tell if the part is for the driver’s side or the passenger’s side?
A. Drivers side is left, passenger side is right.
Q. What if I want to talk to a real person about my order?
A. Never hesitate to call us at 440-734-9375 M-F 8-5 eastern time and we are always happy to help with any questions or concerns.
Q. What are your Customer Service hours?
A. We are available Monday – Friday from 8:00am until 5:00pm eastern tim
Q. Do you ever offer coupons or discounts?
A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.
Q. Do you charge sales tax?
A. We only charge sales tax for orders sold in Ohio
Q. I don't know how to look up the parts I need. Can I call in my order?
A. Unfortunately, we are not set up to take orders over the phone for security reasons. We will help you determine parts needed and send you a quote to make ordering online as easy as possible.